An RLM problem can occur when a hardware failure has occurred on the RLM.
When the RLM fails, an EMS event similar to the following can be found: [rlm.heartbeat.stopped:warning]: Have not received a Heartbeat from the Remote LAN Module in the last n seconds, (reason)
- Run diagnostics by entering the following command from the boot environment prompt: boot_diags
The diagnostics main menu appears.
all Run all system diagnostics
mb motherboard diagnostic
mem main memory diagnostic
agent agent & rlm diagnostic
cf-card CompactFlash controller diagnostic
fcal FCAL controller diagnostic
stress System wide stress diagnostic
Commands:
Config (print a list of configured PCI devices)
Default (restore all options to default settings)
Exit (exit diagnostics and return to firmware
prompt)
- From the main menu, enter the following option: agent
Example
Enter Diag, Command or Option: agent
The following RLM diagnostic menu appears.
Agent Diagnostic
--------------------------
1: Comprehensive test
2: Appl-Agent interface test
3: Appl PS On-Off test 70: Show Agent ring
buffer info
4: RLM Memory test 71: Show RLM info
5: RLM Sensor test 72: Show Restart reason
6: RLM-Agent interface test
7: RLM IRQ test
8: RLM NMI test 91: Enable/disable looping
92: Stop/continue on
error
11: RLM PS On-Off test 93: Extended/Normal test
99: Exit
Select test or feature by number [0]:
- From the RLM diagnostic prompt, enter test number 1.
Example
Select test or feature by number [0]: 1
Note: It takes approximately ten minutes to complete this test.
This step initiates a comprehensive test that includes running tests 2 through 8 and 11. The results of each test are displayed.
- Based on the results of Step 3, diagnose the problem. If the problem persists, reseat the RLM and repeat Steps 1 to 4.
If the problem still persists, replace the RLM.
