Troubleshooting RLM connection problems

If you are having difficulty connecting to the RLM, you should verify that you are using a secure shell client and that the IP configuration is correct.

Steps

1. Verify that you are using a secure shell client to connect to the RLM.
2. From the storage system, verify the RLM is online and the IP configuration is correct by entering the following command at the storage system prompt: rlm status
3. From the administration host, test the network connection for the RLM by entering the following command: ping rlm_IP_address
4. If the ping fails, do one of the following:
   • Verify that the RLM network port on the back of the storage system is cabled and active. For more information, see the Installation and Setup Instructions for your storage system.
   • Verify that the RLM has a valid IP address. At the storage system prompt, enter the rlm setup command to use the DHCP server or assign a valid IP address.
   • Verify that the administration host has a route to the RLM.
5. From the storage system prompt, reboot the RLM by entering the following command: rlm reboot
   Note: It takes approximately one minute for the RLM to reboot.

6. If the RLM does not reboot, repeat Steps 2 through 5. If the RLM still does not reboot, contact technical support for assistance.