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Contents of AutoSupport event messages and weekly reports

AutoSupport messages contain various kinds of information, such as dates, version numbers, and serial numbers.

Each AutoSupport message contains the following types of information:
  • Items marked with an asterisk (*) are suppressed in the autosupport.content minimal format.
  • Items marked with two asterisks (**) are partially displayed in the autosupport.content minimal format.
  • Date and timestamp of the message
  • Data ONTAP software version
  • Serial number of the storage system
  • Encrypted software licenses*
  • Host name of the storage system*
  • SNMP contact name and location (if specified)*
  • Console encoding type
  • Output of commands that provide system information
  • Checksum status
  • Error-Correcting Code (ECC) memory scrubber statistics
  • The following information, if active/active configuration is licensed:**
    • System ID of the partner in an active/active pair
    • Host name of the partner in an active/active pair
    • Active/active node status, including the active/active monitor and active/active configuration interconnect statistics
  • Contents of the following /etc directory files:
    • /etc/messages (to last WEEKLY_LOG event)**
    • /etc/log/ems files (to last WEEKLY_LOG event) (optional)**
    • /etc/serialnum file
    • /etc/rc file*
    • /etc/nsswitch.cong file*
    • /etc/exports file*
    • /etc/snapmirror.allow file (if the SnapMirror license is enabled)*
    • /etc/snapmirror.conf file (if the SnapMirror license is enabled)*
    • /etc/syslog.conf file*
    • /etc/hosts file*
  • Registry information
  • Usage information*
  • Service statistics
  • Boot time statistics*
  • NVLOG statistics*
  • WAFL check log
  • Modified configurations
  • X-header information
  • FlashCard information

You can specify the value of the autosupport.content option as complete or minimal to control the detail level of event messages and weekly reports. Complete AutoSupport messages are required for normal technical support. Minimal AutoSupport messages omit sections and values that might be considered sensitive information and reduce the amount of information sent. Choosing minimal greatly affects the level of support you can receive.