Master of Quality Management

Overview

The Master of Quality Management (MQM) program will provide you with a thorough grounding in the theory and application of the various quality management concepts that form the basis of QM to help you design, implement and manage quality systems within your organisation.

The focus is primarily on understanding Total Quality Management (TQM), quality frameworks and methodologies, quality standards, and quality awards, all aligned to the European Foundation of Quality Management (EFQM). It instils the tools and techniques for quality improvement, provides approaches to quality assurance and demonstrates how marketing, technology, people and information can be utilised to satisfy customers and meet quality requirements.

A key component of the MQM program is the practical development of key skills in a real-world environment. This includes interaction with industry through guest lectures, site visits and a business-focussed management project that will help you to critically analyse challenging scenarios relevant to your area of professional practice.

Course Learning Outcomes

Students graduating from the Master of Quality Management will be able to: 

1. Assess the various philosophies, theoretical frameworks and practices of quality in implementing total quality management.
2. Analyse quality problems in business and apply relevant tools and techniques of quality improvement.
3. Apply statistical process control techniques in measuring quality.
4. Integrate with other business functions and external stakeholders to design and manage quality systems.
5. Demonstrate the application of best practices in quality assurance.
6. Demonstrate the application of knowledge and skills to plan and execute a research-based project.

Course Structure

You are required to complete 12 subjects in total, as outlined below: